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MY ORDER

How can I place an order?

Purchasing online on WP Store is very easy, you just need to do few simple steps:. 1) Use the specific links of the main categories "MEN" and WOMEN" on the top bar of the website's homepage if you are looking for a product of your interest:. Alternat

Can I cancel or modify my order?

After an order is placed and payment has been made on our online shop, we are unable to cancel or change it. This is due to our fast-processing times at our warehouse. We advise you to carefully read our shipping and returns policy as well as our shi

My order cannot be processed

Our online sotre is compatible with the latest version of Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge browsers. Before placing an order, we suggest you to delete all cookies and chaches in your device. If you are still unable to c

Can I get a refund if the price of a product ordered online, has changed?

We are unable to refund you the price difference, as products' prices can change anytime.

I have not received one of the product I ordered online. What can I do?

If you have ordered multiple products, we may have shipped one of them in a separate parcel to guarantee a quicker delivery. We suggest you to check your order's shipping confirmation email and click on the shipment link to track the order. If the or

I have received the wrong item, what can I do?

First of all, we apologise for this inconvenience, we will do our best to solve this as soon as possible!. Please contact our Customer Care Team at [email protected], specifying your order's number and the product's SKU code you have receiv

The item I ordered is faulty, what can I do?

We kindly advise you to contact our Customer Care Team at [email protected], specifying:. Additional information can be useful, for instance if the item was washed or dried in a specific way.

What happens if a product I ordered online, is out of stock?

If a product ordered online has run of stock, you will receive an email notification to inform you that the product is not available and you will be automatically refunded of the order's total amount. In case you want to know when the product will be