RETURNS PROCESSING TIME. We accept returns of the orders made on the website within 14 working days from the date of receipt of the order. You can drop off your parcel at any DHL Service Point within 5 days from the date of receipt of the prepaid ret
To request a return, please fill in the return form directly on the Returns Portal section. Once completed, you will receive a prepaid DHL label that you must print and affix to the outer packaging. To consult our return policy click here. If you nee
The return cost is 10€ to cover the cost of return and creation of the shipping label. No charge will be made in case of receipt of a damaged item or one that is different to the one ordered. For more information, please see our return policy or cont
Once the returned parcel reaches the warehouse, the refund process begins after quality control. Typically, refund times range from 7 to 12 working days from acceptance of the return, i.e. from the moment the product is deemed fit for return after qu
At the moment we do not offer an exchange service for size or colour changes. You will therefore have to return your order by entering your request on the returns portal. If you have received a product in a different size from the one ordered, please
To facilitate a correct and easy handling of returns, we kindly ask you not to return items from different orders in one package. You can print the return label and apply it on the outside of each parcel containing the items to be returned. Once the
Once you have entered your request in the returns portal, you will receive a confirmation email containing the DHL prepaid return label. Inside the label, you will find the DHL tracking number that will allow you to track your return directly on the
If a return has not been delivered at our warehouse, please contact our Customer Service team at [email protected].
If you receive an item other than the one you ordered, you can return it at no extra cost.
If a returned item does not pass quality control because it does not meet the conditions set out in our returns policy, the item will be sent back to the sender. For a return to be accepted, the item must be intact: it must not be used or damaged, it