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RETURNS

Can I make a return?

You can request a return within 14 days from the date of the order's delivery. Once you have entered the request in our return portal, you must return the product/s by 5 working days from the date you receive the prepaid Shipping Label. The product/s

How much time do I have to return an order?

You can return purchased items within 14 (fourteen) calendar days from the day the order is delivered. Please note that a return fee of €10 (or the equivalent in another currency) will be applied to cover the return expenses via DHL courier. If the i

Can I make a product/size exchange?

We currently do not offer product or size exchange. Once an order is returned to our warehouse, we issue the refund to the original payment method. If you wish to take the same item in a different size/colour, you will have to place a new order in ou

Will I be refunded the full amount of my order?

The refund will be issued to the payment method used to place the original order. Shipping costs are non-refundable unless the items are defective or the order has been canceled under the distance selling regulations. Please refer to the "Cancellatio

When I will receive my refund?

If the returned item/s pass the inspection process, the refund will be processed within 21 working days. The bank or credit card issuer may take up to 2 weeks to credit the refund after it has been processed. Refunds will be issued to the original me

If I purchase a product in Store, can I return it to you by mail?

Unfortunately no. We kindly ask you to return the product directly to the Store where you made the purchase.