To place an order, select the item(s) you are interested in on the website and add them to the shopping cart. At this point, you can continue browsing the website to purchase other products or proceed directly with the payment. To purchase more than
When the online order is processed and the payment authorised, you will receive the following messages by e-mail:. Order confirmation: Confirmation that we have received the order you requested and an order number. You will receive this e-mail within
Contact our Customer Care Team by email at [email protected] or via Live Chat on the website. Our team is available Mondays to Fridays from 9:00 a.m. to 6:00 p.m.
Once an order has been placed, it is no longer possible to cancel or modify it. This is due to the speed with which we process requests in the warehouse. We suggest you carefully consult our shipping and return policy, and take a look at the informat
Shipping address: For security reasons, we are unable to make changes to the shipping address. Once your order is dispatched from our warehouse, you will receive an email containing the DHL tracking number. From then on, you can contact the courier a
We accept most credit/debit cards, e.g. Visa or Mastercard. We also accept payment via Paypal, Google Pay and payment in instalments with Scalapay*. You can view all the available payment options after entering your shipping and billing address at ch
Once your order has been shipped, you will receive a confirmation email with the DHL tracking number. In some cases, if the order consists of several products, it may be sent in several different shipments. If you do not receive the dispatch confirma
Orders are shipped from Italy on working days only. Weekdays are Monday-Friday, excluding public holidays. For more details on shipping, please refer to the shipping page on our website. Order processing and dispatch times are around 1-3 working days
We do not offer a replacement service for size or colour changes. You will therefore have to return the item and place a new order in the desired size or colour. To learn more about how to return an item and the costs involved, please see our returns
It is not possible to exchange an item purchased on the website at one of our physical Stores. You will have to return of the item according to the online return procedure.
You can return any wrong or damaged product. A full refund will be issued without charge. See our returns policy to find out more. For further support, please contact the customer service team at [email protected].
After your order has been shipped, we will send you a shipment confirmation e-mail with a tracking number. Please note that, in some cases, your order may be sent in several shipments to provide you with the fastest possible service. Add customerserv