WP Store Customer Support

We currently offer a WP CLUB loyalty programme, an initiative to collect points on purchases made at WP physical shops, Barbour and Filson Stores in Italy. For more information on the programme and how to join, see the <a href="https://uk.wpstore.com/pages/wp-club-card?shpxid=3a8910c4-3bc4-42d9-bd1c-89cc63384985">WP CLUB section</a> on our website.

We currently offer a WP CLUB loyalty programme, an initiative to collect points on purchases made at WP physical shops, Barbour and Filson Stores in Italy. For more information on the programme and how to join, see the WP CLUB section on our website.

Do you offer a loyalty programme?

ABOUT PROMOTIONS AND ACCOUNT

How can I place an order on wpstore.it?

What is your order confirmation process?

How can I get in touch with the Customer Service?

Can I cancel or modify my order?

I need to change the shipping and billing address. What can I do?

What are the payment methods on the website?

Where is my order?

When will my order be shipped?

Is it possible to change the colour or size of an item I have received?

Is it possible to exchange an item at one of your physical shops?

What happens if I receive the wrong product or if the item arrives damaged?

Where can I find the tracking number of my order?

ABOUT ORDERS

Which courier do you use?

Where will I receive my order?

What are the shipping costs?

To which countries do you ship online orders?

What are the shipping and delivery times?

Is it possible to reschedule a new delivery if the first attempt was unsuccessful?

What happens if an order is not delivered?

ABOUT DELIVERY

What is the return policy of wpstore.it?

How can I make a return?

What are the return costs?

When will I receive my refund?

What can I do if I have ordered an item in the wrong size?

I have to return several items from different orders. Can I send them back in one parcel?

How can I track the return?

What happens if a returned item is lost or damaged?

What happens if I receive an item other than the one I ordered?

What happens if a returned item is not accepted?

ABOUT RETURNS

Do your products have a warranty?

How can I check if an item is available?

What are the most famous Barbour waxed jackets?

How can I store a Barbour waxed jacket?

Are Barbour waxed jackets waterproof?

How do I re-wax a Barbour waxed jacket?

How can I wash my Barbour waxed jacket?

How can I repair my Barbour waxed jacket?

How to clean and care for Blundstone boots?

Are Blundstone boots waterproof?

Baracuta: what's the difference between the G9 and G4?

How should the Baracuta G9 Harrington jacket fit?

Is the Baracuta G9 Harrington jacket waterproof?

How do I wash a Baracuta G9 jacket?

What is the difference between a Harrington jacket and the Baracuta G9 Jacket?

Filson: What is Ripstop Nylon?

Filson: What does “Waterproof” vs. “Water-Resistant” actually mean?

How do I care for Filson Mackinaw Wool, or other types of wool?

How do I best store Filson Mackinaw Wool products? (Cruiser, Blanket, Vest, and more)

Filson: What is Rugged Twill?

What are the differences between the Barbour Beaufort, Bedale and Ashby waxed jackets?

What is the difference between the Barbour classic waxed jacket Bedale cod. MWX0010 and the Barbour waxed jacket Bedale cod. MWX0018?

What is the difference between the Barbour classic Beaufort waxed jacket cod. MWX0002 and the Barbour Beaufort waxed jacket cod. MWX0017?

What are the differences between the various types of Barbour waxed cottons?

What is the difference between the SAGE and OLIVE colour variants in Barbour waxed jackets?

Which Liner can I combine with the Barbour Bedale or Beaufort or Ashby jackets?

Which hood is compatible with the Bedale, Beaufort or Ashby jackets?

What is the difference between the Barbour classic Beadnell waxed jacket and the Barbour Beadnell waxed jacket?

Which Liner can I combine with the Barbour Beadnell jacket?

Will Filson's Tin Cloth items stretch out over time?

My Filson's tin cloth jacket is far too stiff. How do I break it in?

Can Filson's tin cloth handle heat as well as cold?

How do I clean a Filson Nylon Down Product?

How do I best clean Filson's rugged twill?

Can I wax Filson's rugged twill?

How do I clean my Filson Bridle Leather?

Filson: What is Mackinaw Wool? How is it different from Yukon and Seattle wools?

How do I rewax a Filson tin cloth garment?

What would happen if I wash a Filson wool item?

Will Filson garments made from cotton shrink in the wash?

My Filson tin jacket smells so strongly of oil tin! What do I do?

Filson: The underside of my leather (strap / shoulder pad) is cracking / peeling / fuzzy

What is the Baracuta G9 Harrington?

Do I have to re-treat my Baracuta jacket to make it water repellent again?

Which are the distinctive elements of the Baracuta Harrington Jacket?

How do you make a Baracuta Harrington Jacket last longer?

Do you offer a resoling service for the Blundstone boots?

What are the markings on the soles of the Blundstone boots?

Which Blundstone models are recommended for all seasons, and which are for the hottest or coldest months?

Do you offer a loyalty programme?Updated 10 months ago